How do I place an order？
You can tap the add to cart button everytime you see a product you like. The product will be added to the shopping cart. At the shopping cart page, you can checkout.
How do I cancel an order？
Orders can only be cancelled in 2 hours after placing the order. You can click”cancel the order” on the order page. Once it’s cancelled, We will refund you to your original payment method as soon as possible.
How do I check an order？
You can see your order history on the order page.
Comments
42 comments
I want to know when My order is coming?? Please please let me know where are my things!!!!
Hi Gladys, I checked the tracking for you, looks like your item will be delivered in the next few days. If you haven't received them by Friday, please reach out to us again. Thank you for your patience. Also, looks like one of your items is out of stock. Hope the merchant contacted you and refunded you by this point.
Thanks for shopping with Shoppo!
Support team
My things didn’t come to my house please let me know when?
The items I ordered all came at one time can u explain y one of my items didn't come that I ordered at the same time
Hi Lynn. Shoppo is an E-commerce platform that works with dozens of selective merchants. So the shipping depends on the products, and which merchants sell them. Your situation is likely that you purchased a few different items sold from different merchants, so the shipping time varies. But all of them should be coming latest around 25 days. Hope this answers your question and thanks for shopping with us!
Hi Gladys,
Sorry about the delay on answering your questions. I believe you've already received your items. Thanks for shopping with us!
I didn’t recive anything about my order! Please check for me and tell where are my things! Thanks
You didn’t refund no one!!
Hi Gladys, for the black shirt you ordered, merchant has refunded you a while back due to it was out of stock. The free gift and a few other things saying arrived on Nov 8th. If you didn't receive it, pls send us a message in App, we'd be happy to refund you, thanks!
HI, I recive just 2 ítems en the free gift, i didn’t recive the black sweater, the grey, and the white! Please let me know what happens to the three items the I find recive! Thanks
Didn’t *
Can you send us the photo of your order through the app? we can't review it here. Once received in app, we will be able to tell where your package is.
Check my order please I can’t send a picture I dont know why, but I refund the items the I didn’t recive
I’m upset of this store..I don’t need more emails! I want the product do already paid or my money back soon! Okay I’m tired of this
Hi Gladys, according to the tracking information from shipping courier, these 3 sweaters are delivered in the parcel locker on 8th. Could you please have a check? If you check the parcel locker and find there's nothing, we'll refund you as soon as possible. Hope you understand.
Hi I already check the mail box yesterday and I just find the things the I told you !!!!!!
Hi Gladys, you mean you found the items? Or not?
IM sorry, I said I REFUND the items
Hi, Gladys. Refunds will be returned to your original payment method. Posting times can vary bank to bank. Usually it takes 5-10 days. Thanks for shopping with us!
I want to know when My order is coming?? Please please let me know where are my things!!!!
Hi Veronica! Your order was placed on 11/27, and our shipping time varies between 2-3 weeks. You should expect your order around Xmas week. And feel free to contact us if you still don't receive it by then. Thanks!
Can you tell me when I will receive my order
Can you tell me when I will receive my order
Hi Shonta, we are sorry that the shipping was delayed. Shoppo worked with elite and selective merchants overseas. This also means you might experience a shipping method that is different from your traditional online shopping. The merchant has replied to you in the email that he can offer you a refund or resend. You could reply to that and tell him which way do you want. Sorry again.
Was wondering if you could explain to me where my stuff is that I ordered? It was supposed to be here in between December 22nd and December 27th which is today’s date and I haven’t gotten anything in the mail. Also when I look and track my packages it says the tracking number is wrong. Do you have any idea where my stuff is or if I will ever get it?
Hi Rose, thanks for shopping with us! The order you placed has 3 packages. You can track the tracking information of the last 2 packages in "tracking details". It shows these 2 packages are on the way. The first package's tracking information can be checked here: https://t.17track.net/zh-cn?nums=BZ017922382CN This may go through a shipping delay because of many factors. The merchant would like to give you a refund or resend if the package still doesn't arrive. Sorry for that matter.
Hey shoppo I did not get my order an ur app is messed up an my order shows no tracking n this is messed up if this keeps happening I will not order nothing else nor refer
Hi Brandy, I didn't see any order info, except the free gift. And it shows it was delivered already. Have you ever gotten it? If not, please submit a request in App, I will ask merchant if they can send you another one if the same item is still available. Thanks!
Hello you app says I got a package but nothing was in my mailbox. Can you tell me what’s going on with my package
Hi Rose, looks like you ordered 4 items from us. Can you let us know which one you referred to? Or you can simply go to your order page and submit us a request in app. Thanks!
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