How do I place an order？
You can tap the add to cart button everytime you see a product you like. The product will be added to the shopping cart. At the shopping cart page, you can checkout.
How do I cancel an order？
Orders can only be cancelled in 2 hours after placing the order. You can click”cancel the order” on the order page. Once it’s cancelled, We will refund you to your original payment method as soon as possible.
How do I check an order？
You can see your order history on the order page.
Comments
42 comments
Was wondering if you could explain to me where my stuff is that I ordered? It was supposed to be here in between December 22nd and December 27th which is today’s date and I haven’t gotten anything in the mail. Also when I look and track my packages it says the tracking number is wrong. Do you have any idea where my stuff is or if I will ever get it?
The items I ordered all came at one time can u explain y one of my items didn't come that I ordered at the same time
When is my items going to arrive
IM sorry, I said I REFUND the items
Hello you app says I got a package but nothing was in my mailbox. Can you tell me what’s going on with my package
Hi, Gladys. Refunds will be returned to your original payment method. Posting times can vary bank to bank. Usually it takes 5-10 days. Thanks for shopping with us!
Hi Brandy, I will submit a ticket on your behalf. Merchant will either refund you or send you another item. Thanks!
Hi Gladys, for the black shirt you ordered, merchant has refunded you a while back due to it was out of stock. The free gift and a few other things saying arrived on Nov 8th. If you didn't receive it, pls send us a message in App, we'd be happy to refund you, thanks!
Hi Lynn. Shoppo is an E-commerce platform that works with dozens of selective merchants. So the shipping depends on the products, and which merchants sell them. Your situation is likely that you purchased a few different items sold from different merchants, so the shipping time varies. But all of them should be coming latest around 25 days. Hope this answers your question and thanks for shopping with us!
I want to know when My order is coming?? Please please let me know where are my things!!!!
You didn’t refund no one!!
Think you very much
Can you tell me when I will receive my order
Hi Brandy, I didn't see any order info, except the free gift. And it shows it was delivered already. Have you ever gotten it? If not, please submit a request in App, I will ask merchant if they can send you another one if the same item is still available. Thanks!
Hi Gladys,
Sorry about the delay on answering your questions. I believe you've already received your items. Thanks for shopping with us!
Can you tell me when I will receive my order
I haven’t received the ear rings but it says you have already delivered them
I have not received my order for the belly rings and the tiara
I have received all 3 out of the 4 items I ordered. I haven’t received the ear rings yet but says they have been delivered
My things didn’t come to my house please let me know when?
I haven’t received the ear rings yet and it says they have been delivered. I tried to summit a comment on the page the page but it’s not letting me. I have gotten all the other orders except the ear rings. Can you tell me what’s going on with the package that is the ear rings????
Hi Rose, all of your items should be arrived at this point. I will contact the merchant on your behalf to see if they can reship another pair of earrings to you. If so, you might need to wait another 3 weeks before it arrives. Is that ok with you? Otherwise we can refund you for the item. Thanks!
Hi Veronica! Your order was placed on 11/27, and our shipping time varies between 2-3 weeks. You should expect your order around Xmas week. And feel free to contact us if you still don't receive it by then. Thanks!
Hi Rose, looks like you ordered 4 items from us. Can you let us know which one you referred to? Or you can simply go to your order page and submit us a request in app. Thanks!
I did that right after I wrote this on here
HI, I recive just 2 ítems en the free gift, i didn’t recive the black sweater, the grey, and the white! Please let me know what happens to the three items the I find recive! Thanks
Yes that’s fine I can wait another 3 weeks. Thank you
Hi Gladys, according to the tracking information from shipping courier, these 3 sweaters are delivered in the parcel locker on 8th. Could you please have a check? If you check the parcel locker and find there's nothing, we'll refund you as soon as possible. Hope you understand.
Yes that’s fine. I will let you know in five days if I haven’t received it yet
Didn’t *
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