Account

I did not receive email from Shoppo.

Please check your email address to see if it’s correct.  You may also want to check your spam folder. You could also click “Forgot password” and try again.

What do I do if I forgot my password?

On the login page, click “forgot password.” You will be taken to a page that will prompt you to begin the password reset process.

How do I change my default email address?

You can change it from your account page.

How do I change my personal info?

You can change it from your account page.

How do I manage delivery addresses?

You can manage delivery addresses from your address page.

How can I delete my account?

Currently, we do not have an option to directly delete a user account. However, you are able to delete your personal information, like address or payment method, within the app. Once this is done, log off of Shoppo and delete the app from your device. We do not store any personal or payment information.

Images can’t be loaded/crash problem.

We are sorry for the inconvenience. if you don’t mind, please reinstall the app, or update the app to the newest version.