When will my items be shipped?
New orders begin processing immediately and typically are packaged and shipped within 5 days after the purchase is made. If we fail to ship out your item(s) 5 days after your purchase, you can ask to get a refund.
Why am I not able to get tracking information?
In some cases, tracking info may be delayed due to system maintenance or other technical issues. In this case, we thank you for your patience. Note that orders typically will be delivered within the estimate time window. If you haven’t received it, please contact merchant directly for any update information.
How do I view the shipping carrier for my package?
Go to orders, then shipping details
Why does shipping takes so long?
In order to guarantee our competitive prices to our customers, many of our products are located overseas and require overseas shipment. Generally you can expect your package to arrive 2-3 weeks after the purchase is made. If it takes more than 25 days from your purchase date, you can click "resolve a problem" under the item in orders to contact merchant and we will resolve this issue for you.
Can my items be shipped together?
Shoppo is an E-commerce platform that works with dozens of different merchants. Your package is shipped out from merchant directly. If all of your order from the same merchant, then yes, your items will be shipped out together. But if you order from different merchants, you will expect different packages, and to be delivered at different times.
Comments
12 comments
A dad pocket watch a cat watch and a little girl watch on one order and 2 mens watches and a little girls watch and a third order is a finger monkey and a blue shwall
I didn't put my apartment number, I just wanted to know if that could be changed so that it comes to my mail box instead of the office
Hi Hope, looks like partial of your order have been delivered. Could you be specific of which items you haven't received so far. We'd appreciate it if you can send us a request in App, so we can look into it for you, or process the refund. Thanks for shopping with us!
Support Team
I dont remember every item but the ones I do are the 2 sets of contacts and case, oh and a face cream.
Lo siento mi paquete no ha pegado y aparece km recibido que puedo hacer?
I am missing 2 products that were suppose to be shipped in my package. I received 2 small packages of lube instead.
Hi Jodi, I will submit a request on your behalf to related merchant. And they should get back to you shortly with a solution. Thanks for shopping with Shoppo!
Best,
Minfang
I placed my order Nov.2 and still have not received order. The last shipping info was the 24th. And contacting support is a joke. Where is my package?
I had 2 diffrent eatch orders. I am still waiting forthebone to be delivered on 12/6 a cat watch a dad pocket watch and a jelli ladies watch this order was placed over a month ago this is the florida order
Hi Sam,
Of course you can do so as long as before your package is shipped out. Pls send us a request in App to update your address. I will also create a request here to withhold your package until further update address is given. Thanks for shopping with us.
Minfang
Hi Joyce, thanks for reaching out! Your watches order was placed on 11/30, and the toy monkey order was placed on 11/27. Our shipping time is around 3 weeks, and there might be a delay during the holiday season. Thanks for your understanding, and looks like your order is on the way, please expect them end of Dec or beginning of Jan to arrive. Thanks for shopping with us!
I placed my order over a month ago there were 3 diffrent orders i have recived. Some items but some were due by the 6th and nothing yet still missing 2 mens watches 2 little girl watches a pocket watch and a finger monkey. Please i am vety upset you took money asap but no order it has been over a month. Please chech into it joyceirizar@gmail.com
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