How to request a refund?
In the situations below, you can go to orders and request a refund by clicking ”resolve a problem”. You can also see your order updates on that page.
Different from description: Your item is different from the merchant’s product description
Parts missing: Your item has missing parts.
Defective item: Your item has a quality issue and is unable to be used.
Wrong item: Received an item which is different from your ordered item.
Damaged item: Item is damaged when you opened the package
Empty package: Received package but no item in it.
Long shipping time: Shipping takes too long.
Other: Other reasons.
I want an exchange.
In the situations below, you can go to “orders”, click ”resolve a problem”, and then choose “Exchange the item”. You can also see your order updates on that page.
Different from description: Your item is different from the merchant’s product description
Parts missing: Your item has missing parts.
Defective item: Your item has a quality issue and is unable to be used.
Wrong item: Received an item which is different from your ordered item.
Damaged item: Item is damaged when you opened the package
Change for another color or size: Change the item for another color or size.
Other: Other reasons.
The package I received has no invoice. How can I make a return or get a refund?
Most of our packages are shipped internationally, and because of our low international shipping prices, we currently do not provide invoices. If you have an issue with your item, simply go to your order page and click “resolve a problem” for any refund or exchange request. Our customer service is standing by to help.
Comments
12 comments
I did not like anything, everything that came to me was not what I expected. I did not miss my brushes and the small brush is not the color I asked for. I'm disappointed.
Everything I've ordered and received so far has been the wrong size!!! I'm very upset with this shopping site!!
did not receive the brushes was not what I expected just received the brush holder
My problem is I have about 6 packages missing, and all of your vendors want to negotiate with me when I say I want a refund. I am not waiting an extra 7 to 9 days for an item that is not coming, I want my damn money back and this is NOT a negotiation.
Hi Amanda, please send us a message in App with photos of the items. We will help you to contact the merchant to see if an exchange/refund can be made. Thanks and sorry to hear about that.
There are like 6 packages though it's not just one. And one particular merchant is claiming their package was delivered when it was only one item out of the order that actually arrived.
The problem was a packing shoppo identification that problem about this item
Hi Gladys, please help us to identify the problem, we'd be happy to help out!
Thanks!
Support Team
get.shoppo.com
Have a problem
did not receive the brushes was not what I expected just received the brush holder
Hi Noema! Sorry to hear about your experience with us. I am gonna send a request to the merchant to see if they are willing to work out a solution for your purchase. Pls expect to hear from us within the next 48hours. Thanks for shopping with Shoppo!
Hi Eric, we will contact merchant for you to offer a resolution. Thanks!
Please sign in to leave a comment.